Make the label.
Generate a Royal Mail shipping label from the order. Select the service, parcel format and weight without copying the customer’s details into another system.
ASHFORD CLICK & DROP
ROYAL MAIL PLUGIN FOR WOOCOMMERCE
From order
to doorstep.
Keep it moving.
Create shipping labels, handle returns and keep customers informed—without juggling disconnected tools.
£14.99 / month · One WooCommerce shop · Preparing for launch
Shipping labelsTracked returnsParcel trackingCustomer emailsYour shop branding
LESS SWITCHING. MORE DISPATCHING.
Your fulfilment workflow,
inside WooCommerce.
Orders live in your shop. Shipping should feel at home there too. Ashford connects your WooCommerce orders to Royal Mail Click & Drop, then brings delivery progress back to the people who need it.
A CLEAR ROUTE FROM SALE TO DELIVERY
Three parts.
One working day.
Follow the parcel.
Choose the Royal Mail Tracking API when you have access, or use the Windows desktop companion to check Royal Mail’s tracking website.
Keep customers updated.
Send configured tracking emails for milestones such as in transit, ready for delivery and delivered. Link customers to a tracking page branded for your shop.
BUILT AROUND THE ORDER
Shipping is only
the beginning.
Labels from the order
Create shipping labels with Royal Mail Click & Drop. Customer and parcel information comes from WooCommerce, with service and package choices in the order workflow.
Returns, handled properly
Generate Royal Mail Tracked Returns 48 labels and email the PDF to the customer. Configure your own return destination in the shop settings.
Your brand goes with it
Use your shop name, logo and WooCommerce email styling. Customers see your store’s parcel tracking page rather than another retailer’s branding.
Useful order updates
Show Royal Mail tracking badges in the orders list. Configure milestone emails and whether delivery confirmation completes an eligible order.
A WINDOWS COMPANION THAT GETS ON WITH IT
Know what’s checked.
Know what’s next.
The desktop helper pairs with your shop and works through tracked parcels one at a time. Minimise it or close its window to the tray while it runs.
- A parcel schedule with next-check times and countdowns
- A Check now button for an early check
- An activity list for tracking, status changes and email sends
- Four-hour retries when Royal Mail has no tracking update yet
The PC must stay awake and online. Desktop tracking uses installed Google Chrome, which can run minimised. A real CAPTCHA or access denial pauses tracking for attention.
Parcel activityEXAMPLE
Order #1042In transit
Status updated: Awaiting pickup → In transit
In transit email sentOrder #1043Delivered
Status updated: In transit → Completed
Delivered email sentOrder #1044Waiting for a scan
No update yet. Next automatic retry in four hours.
No new tracking email sentIllustrative order data. Email sent means accepted by your shop’s mail service.
BEFORE YOU START
Fits your shop.
Uses your accounts.
A WooCommerce store
Install the plugin in your own WordPress shop. Configure your return address, shop branding and customer email preferences.
Your Royal Mail access
Shipping and returns require your own Click & Drop account and API key, with the relevant services enabled. Postage charges are separate.
Your choice of tracking
Use your authorised Tracking API credentials, or pair the Windows desktop helper. Royal Mail’s website can change or restrict access; the helper cannot guarantee uninterrupted tracking.
ONE SHOP. ONE MONTHLY LICENCE.
Make room for
better fulfilment.
Shipping, returns and tracking in one WooCommerce workflow, backed by the Ashford desktop companion.
Preparing for launch. Checkout is not open yet.
ASHFORD CLICK & DROP
£14.99 / month
For one WooCommerce shop
- Shipping labels and Tracked Returns 48
- Tracking API / Windows desktop helper choice
- Store-branded tracking and milestone emails
- Parcel schedule and activity history
A FEW THINGS WORTH KNOWING
Before the
first parcel.
Is this an official Royal Mail plugin?
No. Ashford Click & Drop is independently developed by Ashford.cloud. It connects to your Royal Mail services and is not endorsed by Royal Mail.
Do I need a Royal Mail Click & Drop account?
Yes, for shipping and returns. You supply your own account and API key. The available services depend on what Royal Mail enables for your account. Postage is not included in the software licence.
Can I use tracking without a Tracking API key?
The Windows desktop helper provides an alternative using Royal Mail’s public tracking website. It needs an awake, connected PC with Google Chrome installed. Website changes, CAPTCHAs or access restrictions can interrupt checks.
Does the Windows helper keep working when minimised?
Yes. Minimising it, or closing its window to the tray, keeps the helper running. Choosing Quit from the tray stops it. Your PC must stay awake and connected.
What if Royal Mail says to try again tomorrow?
The parcel waits for an automatic retry in four hours while the helper continues with other parcels. That response does not change the order status or send a tracking-update email. Checks remain at least two minutes apart.
Will customers see my shop name and logo?
Yes. Customer-facing tracking uses your shop name and configured store logo. Emails use the normal WooCommerce email wrapper and your shop’s email branding.
Can I use the licence on multiple shops?
The proposed £14.99 monthly licence is for one WooCommerce shop. Contact Ashford.cloud if you need more installations.
BUILT TO DO USEFUL WORK